WE OFFER STANDARD 24 HOUR DELIVERY ON ALL ORDERS PLACED BEFORE 3PM
FOR UK ORDERS UNDER £40 DELIVERY IS CHARGED AT £2.49
DELIVERY IS FREE ON ALL UK ORDERS OVER £40
All prices quoted within the Ketonika website include 20% VAT where appropriate and an additional charge is made for postage unless otherwise stated. This cost is shown separately in the checkout before you enter your details for payment.
We will endeavour to dispatch the goods within 24 hours after your payment has been confirmed. If any item you have chosen is unavailable, we aim to contact you via email or phone immediately and offer you an alternative or cancel your order.
HOW WILL MY ORDER BE DELIVERED?
We endeavour to send all UK deliveries via courier (including DPD and Royal Mail). Our smaller packages (packs of 14 coffees or 8 smoothie bowls) have been designed to fit through a standard letterbox but any larger orders will be left directly with you or in a safe place.
WHEN WILL YOU RECEIVE YOUR ORDER
Providing your order is placed before 3pm Monday to Thursday, you will receive your order the next day. Orders placed after 3pm on a Thursday but before 3pm on a Friday will be delivered on the following Monday. Any order placed after 3pm on a Friday and over the weekend (Saturdays or Sundays) will be delivered on the following Tuesday.
Should you have any specific delivery instructions, please do indicate these in the “Additional Information” comment box on the checkout screen as you place your order. Please note that we will do our very best to accommodate any special requests, however, these cannot be guaranteed.
Any orders due for delivery on a bank holiday will be delivered on the next working day following the bank holiday. If an order is placed on a Bank Holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.
You should receive either an email or text once your parcel is with the chosen courier provider as well as a timeslot for when you can expect your delivery (please note this may vary depending on the courier being used).
WHAT COUNTRIES DO WE DELIVER TO?
We currently only ship to the United Kingdom including Scotland, Ireland and Wales. We do have plans to ship further afield in the near future and will keep you updated as and when this is up and running.