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KETONIKA TERMS AND CONDITIONS


  • Agreement
  • By using the Site you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

    1. Amendments

    From time to time we may update these Terms and Conditions and will notify you via the email address provided or via a suitable announcement on the Ketonika website. The changes will apply to the use of Ketonika website after we have given notice. If you continue to use Ketonika website after the date on which the change comes into effect, your use of the Ketonika website indicates your agreement to be bound by the new Terms and Conditions.

    1. Registration

    To register and purchase from Ketonika you warrant that you are over 18 years of age and legally capable of entering binding contracts. You must ensure that the details provided by you are correct and complete. We retain the right to refuse to sell to someone if we believe them to be a fraud risk, or they have been offensive to our staff. 

    1. Privacy

    Any details which you provide to us from which we can identify you such as name, email address, billing address, credit card and other payment information, are held and processed lawfully and in accordance with the Data Protection Act 1998. By becoming a subscriber and submitting your email address you are giving your consent to receive from us, by email, our e-newsletter and details of other Ketonika special offers which we think may be of interest to you.

    1. Security

    We take precautions to protect users' information. Ketonika Ltd uses secure server software (SSL) to ensure your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. To ensure that your credit, debit or charge card is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate secure third party databases. 


    We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

     

    1. Shipping and Delivery

    FOR UK ORDERS UNDER £40 DELIVERY IS CHARGED AT £2.49

    DELIVERY IS FREE ON ALL UK ORDERS OVER £40 

    This cost is shown separately in the checkout before you enter your details for payment. VAT is included in the cost where applicable 

    We will endeavour to dispatch the goods within 24 hours after your payment has been confirmed. If for any reason we run out of stock after taking your payment we will offer an alternative or a refund. 


    1. Returns and Replacements

    We have a no quibbles return policy and if for any reason you are not satisfied with your purchase or the product has arrived in an unfit condition, we will work to exchange or refund you. We are committed to providing great products and customer service. In this instance please contact us directly at mail@ketonika.co.uk to discuss. On contacting us we will provide you with a return form to fill in and post back with your goods. Once received we will process the exchange or refund. Please note all refunds will go back onto the same account used to originally purchase and can take up to a maximum of 14 working days. 


    1. Orders

    All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail and you will have the option either to wait until the item is available or to cancel your order.

    You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Site. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or Paypal account or (ii) dispatch the goods to you or commence the services, whichever is later, at which time we shall send you an email confirming that the contract has been concluded (‘Dispatch Confirmation’). The products sold on the Site are not for resale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

    1. Price and Method of Payment

    You can pay via Paypal, using a Paypal account, Apple Pay, Shop Pay, Google Pay or a credit card; alternatively, payment can be made via SAP using either VISA, Mastercard, Amex Solo or Switch/Maestro. We are unable to accept cheques, cash, or postal orders via the website. It is imperative you provide the cardholder's name as it is shown on the card, your address exactly as it appears on the card statement, the security number (last 3 digits of the number in the signature strip on the reverse of the card) and the issue number if relevant (Switch/Maestro). We use sophisticated fraud detection methods and if this information does not match the information held by the issuing company then payment may be rejected and we will not be able to process your order.



    1. Discounts and Promotion Codes

    On occasion, we make discounts and promotion codes available, which can be used on our website. The majority of these use a code, which must be entered at the basket stage of the checkout process.

    Each discount code has its own terms and conditions, but please be aware that the following T&Cs apply to all discounts and promotion codes including Social Sharing:

    • Discount applies to web product prices only, and do not apply to our resellers unless stated otherwise 
    • Discount codes cannot be used in conjunction with any other offer unless stated otherwise
    • Ketonika have the right to amend or cancel a discount at any point
    • Only valid for the time stated
    • Discounts exclude delivery costs
    1. Competitions and Prizes

    These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.

    • Competitions are not open to Ketonika employees (and their families), their agents or related third parties who are directly connected with the competition.
    • All entrants are to be aged 18 or over and UK residents 
    • All entries must be received by the closing date specified in the competition. 
    • We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent.
    • Entrants are liable for their costs to access computer networks.
    • We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility.
    • All prizes are subject to availability, and Ketonika reserves the right to replace the prize with an alternative product of equal or higher value if necessary at the promoters’ discretion.
    • Winner(s) will be selected at random after the closing date by an independent judge from all entries received. The judge’s decision is final and no correspondence will be entered into.
    • Winner(s) will be notified by email (using the details provided at entry) within 6 weeks of the closing date. Following such notification, the winner will be required to send the Promoter full details of their postal address to which the Prize will be delivered.
    • If the Promoter cannot: (i) contact the winner (via the details provided at the date of entry) within a reasonable period of time (to be established at the Promoter’s sole discretion); or (ii) the winner does not return details of its postal address to the Promoter within 14 days of notification that they have won the Prize, the Promoter reserves the right to re-draw a winner of the Promotion and thereafter until a winner on these terms is found.
    • Please allow 28 days for delivery of the Prize. The Promoter accepts no responsibility for the Prize being lost, damaged or delayed in the post. 

    We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.

    1. Complaints

    We aim to deal with all complaints in a quick, efficient and friendly manner. We ask that all complaints are submitted in writing via email or post (details available on the website) and we endeavour to acknowledge within 2 working days. Thereafter we will work to resolve your complaint as quickly as possible but the specific time frame will be determined by the nature of the complaint. 


    1. Website Availability

    If you experience any faults in the service of the website you should report it to customer service via email at mail@ketonika.co.uk. Access to the website may be temporarily restricted from time to time to allow for repairs, maintenance or the introduction of new facilities. 


    1. Reviews

    If you submit a review, you grant us a non-exclusive, right to use, distribute, and display such content throughout our media.

    You grant Ketonika and its sub-licensees the right to use the name that you submit in connection with such content if they choose.

    15.Legal Disclaimers


    15.1 Accuracy

    Content in Ketonika websites intended to offer factual, up to date information on the subjects discussed, but in no way should it be regarded as a complete analysis of these subjects. Every effort is made to provide accurate information. However, protocols, policies, and other matters contained in this website are subject to change at any time, Ketonika Ltd cannot be held responsible for the validity of the information contained in any reference noted herein, nor for the misuse of information or any adverse effects from use of any stated materials presented herein.

    15.2 Warranties

    Unless otherwise stated next to the product, this web site is provided on an "as is," "as available" basis without warranties of any kind, express or implied, including, but not limited to, those of TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE or NON-INFRINGEMENT or any warranty arising from a course of dealing, usage, or trade practice. No oral advice or written information provided shall create a warranty, nor shall members or visitors to the site rely on any such information or advice.

    15.3 Disclaimer of Liability

    The user assumes all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this web site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use the website and/or any other websites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site, or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. States or Countries, which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.

    15.4 Third-Party Content 

    Some of the content on this website is supplied by visitors and other third parties. Accordingly, we have no more editorial control over this content than does a public library. Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, nor do they vouch for its accuracy or usefulness. Furthermore, we expressly disclaim any liability associated with material posted by third parties.

    15.5 Disclaimer of Endorsements 

    Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us. Nor is an endorsement of us implied by such links. 

    15.6 Intellectual Property

    The content of the Ketonika website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Site shall remain with us or our licensors. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without the direct permission from Ketonika.

    15.7 Law and Jurisdiction

    These rules shall be governed by, and construed in accordance with, English law, without giving effect to any principles or conflict of laws.

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